Support

Most questions are answered below. If yours is not, write to us and a person will reply.

For attendees

I have not received my confirmation email: Check your spam or junk folder first, then search for your booking reference. If it is still missing, email us with the event name and the address you booked with and we will resend it.
Can I change the name on a booking?: Yes. Sign in, open your bookings and choose "Transfer ticket" to pass your place to a colleague, or "Edit details" to correct a name.
How do I cancel?: Sign in and cancel from your bookings page, or contact the organiser. Refund terms are set by the organiser and shown on the event page.
I am on the waiting list. What happens next?: You keep your position in the queue. If a place is released we email you and hold it for a short period so you can confirm.
I need an adjustment to take part: Tell us in the accessibility field when you book, or write to the organiser at any time. It reaches the person making the arrangements.

Getting an event live: Create the event, add ticket types and any registration questions, then publish. The public page and the booking form appear straight away.
On-the-day support: For events with more than 200 delegates we can be on call during check-in. Arrange this with us at least a week ahead.
Reporting to a funder: Attendance, no-show and demographic reports can be saved and shared by link, or exported for the funder's own template.

Answers come from our support assistant. Do not share passwords or card details.

Support: Hello. Ask me about bookings, tickets, cancellations or running an event. For changes to a booking, a person on our team can help by email.

Email team@eventsbench.com with your booking reference and we will sort it out.