Terms and conditions

1. About these terms

These terms apply to your use of EventsBench, including the website at eventsbench.com, event booking pages, delegate accounts, embedded booking forms and the staff area (together, the service).

The service is provided by Pixel Takeaway Limited, a private limited company registered in England and Wales under company number 08705786, with its registered address at 1 Canada Sq 37th Floor, Canary Wharf, London, E14 5AA, UK. VAT registration number GB308979260. In these terms, “we”, “us” and “our” mean Pixel Takeaway Limited.

By using the service you agree to these terms. If you do not agree, please do not use the service. Please read them alongside our privacy notice, data protection policy and cookie settings, which explain how we handle personal data.

2. Who does what

Events listed on EventsBench are run by an organiser. Unless an event page says otherwise, the organiser is responsible for the event itself – its content, venue, speakers, timings, ticket prices, eligibility rules and refund policy.

We provide the platform the organiser uses to publish the event, take bookings, send emails, check people in and report on attendance. Where we are running an event ourselves, we are also the organiser for that event.

If you are a delegate, your booking for an event is an agreement between you and the organiser. These terms cover your use of the platform to make and manage that booking.

3. Accounts and sign-in

You may need an account to manage bookings, answer surveys, join online events or use delegate networking. You must give accurate details and keep them up to date.

Keep your password and any authenticator app secure, and do not share your account. Staff accounts must use two-step sign-in. Tell us straight away at team@eventsbench.com if you think someone else has used your account.

You are responsible for activity under your account unless it happened because of a failure on our part.

4. Booking a place

A booking is confirmed only when you receive a confirmation email or see the place as confirmed in your account. Some events require approval by the organiser, place you on a waiting list, or ask for an expression of interest first – in those cases no place is guaranteed until the organiser confirms it.

If you book on behalf of colleagues, you confirm that you have their permission to share their details with the organiser and that they are aware of these terms.

Places may be limited. Organisers may restrict events to particular people, for example those eligible for a funded programme, and may decline or cancel bookings that do not meet the published criteria.

5. Prices and payment

Ticket prices are set by the organiser and shown on the booking page, including whether VAT is included. Early-bird prices apply only until the date shown. Discount codes are issued by organisers, can be withdrawn and cannot be exchanged for cash.

Card payments are processed by Stripe. We do not see or store your full card details. Where an organiser allows payment by invoice, payment is due by the date stated on the invoice, and the organiser may cancel an unpaid booking after that date.

If a price is shown in error, the organiser may cancel the booking and refund anything you have paid.

6. Cancellations, transfers and refunds

You can cancel your own booking from your account while the event allows it. Whether you receive a refund, and how much, depends on the organiser’s refund policy shown on the event page or in your confirmation.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel does not apply to services related to leisure activities that are provided on a specific date. Where the law does give you a right to cancel, nothing in these terms takes it away.

If an organiser cancels an event, they will normally offer a full refund of the ticket price or a transfer to another date. Neither we nor the organiser are responsible for travel, accommodation or other costs you incur, unless the law says otherwise.

Approved refunds are returned to the original payment method. The time for the money to reach your account depends on your card provider.

7. Changes to events

Organisers may need to change speakers, the programme, the venue or the format, for example moving an event online. They will tell booked delegates about significant changes by email and, where a change is significant, may offer a refund to those who can no longer attend.

8. Online events and recordings

Joining links are personal to you and become available shortly before the event starts. Do not share them. Organisers may remove anyone who joins without a valid booking.

Some sessions may be recorded or streamed. Organisers should tell you on the event page or at the start of a session. Do not record, copy or rebroadcast sessions without the organiser’s permission.

9. Attending in person

You must follow the organiser’s and venue’s rules, including health and safety instructions. You may be asked to show your ticket or QR code and your name badge. Organisers may refuse entry to, or remove, anyone whose behaviour puts others at risk or breaches the event’s code of conduct.

Tell the organiser about dietary or accessibility needs when you book, so they can make arrangements. They will do their best, but specific arrangements cannot always be guaranteed.

10. Networking and messages

If you opt in to delegate networking, other confirmed delegates at the same event can see the details you choose to share and send you messages. Your email address is never shown to them.

Be respectful. Do not send spam, sales messages that others have not asked for, or anything unlawful, abusive or discriminatory. You can block anyone, and report messages to the organiser. Messages are limited per day, and organisers may withdraw networking access from anyone who misuses it.

11. Organisers and staff

If you use the staff area to run events, you must use the service only for genuine events that you are authorised to run, and in line with our written agreement with your organisation, which takes priority over these terms where they differ.

You are responsible for the accuracy of your event information, for having a lawful basis to contact delegates, and for sending marketing emails only to people who have agreed to receive them. The service helps with this by respecting delegates’ marketing choices, but you remain responsible for what you send.

For personal data of delegates, the organiser is normally the controller and we act as processor under the data processing terms in our agreement. You must not upload content you do not have the right to use, or content that is unlawful or harmful.

12. Acceptable use

You must not: try to get into accounts, data or parts of the service you are not allowed to access; test or probe the service for weaknesses without our written permission; overload or disrupt the service, including by automated scraping; upload viruses or harmful code; impersonate anyone; or use the service to break the law.

We may suspend or close an account that breaks these rules, and we may report unlawful activity to the relevant authorities. If you find a security issue, please tell us at team@eventsbench.com.

13. Intellectual property

EventsBench, its software, design and branding belong to Pixel Takeaway Limited or our licensors. You may use the service for its intended purpose, but you may not copy, modify, resell or reverse engineer it, except where the law allows.

Event content, such as programmes, speaker materials and logos, belongs to the organiser or the people who created it. Organisers give us permission to host and display that content to run their events.

14. Availability of the service

We work to keep the service available, secure and accessible, but we cannot promise it will always be uninterrupted or free of errors. We may need to carry out maintenance, and we may change or improve features over time. Where a change significantly affects organisers, we will give reasonable notice.

15. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, your legal rights, including those under the Consumer Rights Act 2015, are not affected.

Subject to that, we are not responsible for the running of events organised by others, or for losses that were not reasonably foreseeable when you started using the service. For business users, we are not liable for loss of profit, revenue, business or goodwill, or for indirect losses, and our total liability is limited as set out in our agreement with your organisation.

We are not responsible for delays or failures caused by events outside our reasonable control.

16. Personal data

We handle personal data in line with the UK GDPR and the Data Protection Act 2018. Our privacy notice explains what we collect, why, how long we keep it and your rights, including how to ask for a copy of your data or ask us to delete it.

17. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or in the service. The date at the top of this page shows when they last changed. Changes will not affect bookings already confirmed. If a change is significant, we will tell account holders by email or when they next sign in.

18. Complaints and disputes

If something has gone wrong, please contact us first at team@eventsbench.com and we will try to put it right. Questions about a particular event are usually best raised with its organiser, whose contact details are on the event page and in your confirmation email.

These terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales, but if you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in your local courts.

19. General

If any part of these terms is found to be unenforceable, the rest will still apply. If we do not enforce a term straight away, we can still enforce it later. You may not transfer your rights under these terms to someone else without our agreement. Nobody other than you and us has any right to enforce these terms.